February 13, 2025

Celebrating One Year of Partnership with DOCKR

December marked the one-year anniversary of a dynamic partnership between Yeply and DOCKR. Since 2023 Yeply has proudly served as DOCKR’s dedicated field service provider, delivering on-location repair and maintenance for DOCKR’s clients, while DOCKR’s in-house mechanics leverage Yeply’s VanTool—an advanced platform that manages and presents detailed data on maintenance, repairs, and bike status in a clear and structured way.

A Customer-Centric Approach to Fleet Reliability

This partnership is designed to maximize fleet uptime and reliability, ensuring an exceptional customer experience. By combining Yeply’s expertise in field service with DOCKR’s in-house repair capabilities, we’ve created a comprehensive solution that reduces downtime and enhances operational efficiency for DOCKR’s customer base.

“Our partnership with DOCKR is focused on solving real-world challenges to improve customer service,” said Carlos Gil, COO and Co-founder of Yeply. “We know many of our clients rely on a single cargo bike to run their business, so we must be there quickly when issues arise. Ensuring our mechanics arrive at the right place, at the right time, with the right parts and customer information is complex, especially as we scale. This collaboration with DOCKR helps us tackle these challenges and continuously improve our service.”

Niels Versteegh, Service Lead at DOCKR, ‘’The main focus at DOCKR is to create the best possible uptime of our fleet most efficiently. Together with Yeply, we are constantly challenging ourselves to improve operational processes. In doing so, we strive to combine these processes together with the optimal customer service in mind.
Yeply proves to be a liable partner further to develop the DOCKR vision, Mobility as a service.’’

A Shared Vision for Quality and Continuous Improvement

What sets this partnership apart is the shared commitment to customer satisfaction and industry excellence. Both organisations are dedicated to ongoing process improvements and setting high standards for service quality. Our teams regularly come together for structured workshops, fostering collaboration and driving continuous improvement. During our most recent session in October, we focused on optimising communication and planning—key areas that will help both teams better serve DOCKR’s customer base.

Looking Ahead: Focus on Communication and Planning

As we move forward, we are excited to continue refining our approach to service delivery. The next step in our journey focuses on enhancing communication and planning processes, which will further improve the speed, accuracy, and effectiveness of our operations. By continually working together to enhance these key areas, Yeply and DOCKR are committed to setting an industry benchmark for customer-focused service.

Celebrating a Year of Success

Today, we reflect on a year of impactful collaboration and look forward to what lies ahead. This partnership is a testament to the power of shared vision and dedication, and we are proud of what we have achieved together. “We truly see this as a two-way collaboration and aim to continue at this pace and success year after year,” said Carlos Gil, COO and Co-founder of Yeply.

As Yeply and DOCKR continue to innovate and improve, both teams are confident that the coming year will bring even more success for our customers and teams.